Refund policy

This is a draft. It describes how we work today and will be reviewed by a lawyer before it becomes final.

The short version

All payments to ToBrand are final. We follow a 100% no-refund policy on SEO audits, plans, add-ons, design, development and every other service. Please read what each package includes before you pay, and ask us anything first: we are happy to explain.

SEO audit packages

Each SEO audit package is a digital service that is delivered the moment you pay: your account unlocks the audit straight away. Because of that, audits cannot be returned or refunded, whether or not you run them.

• Local SEO audit (Rs 5,000 + GST): advanced audits for up to 5 websites, up to 50 pages each, with domain, hosting, email and SSL checks, UI/UX review, local signals, competitor comparison, a 30-day plan, a PDF report and one 30-minute call.
• Full audit with AI search (Rs 8,000 + GST): everything in the Local audit for up to 8 websites, up to 100 pages each, plus brand guidelines, speed and Core Web Vitals, AI search test, listings and citations check, content gaps and a 90-day plan.
• Single website plan (Rs 1,234 + GST): every Full audit feature for one website.
• Extra websites (Rs 1,000 + GST each): adds one more website to your Full audit plan.

Audit results depend on what is publicly visible on your website and in public records at the time of the audit. Scores are guidance, not a guarantee of rankings, traffic or sales.

Projects and services

Advances and stage payments for websites, apps, branding and marketing are not refundable. If something is not right, tell us early: we fix it before asking you to approve each stage.

Third-party costs

Domains, hosting, platform subscriptions, paid plugins, stock media and advertising spend paid on your behalf are paid to those providers and are not refundable by us.

Ongoing plans

Monthly plans can be cancelled before the next billing date. Months already billed are not refunded.

Payment errors

If you were charged twice for the same order, or charged for an order that did not go through, we return the duplicate amount to the original payment method within 7 to 10 working days. Nothing in this policy limits rights you have under Indian law.

Any issue? Talk to us

If anything is not right, contact Rupesh Malpani directly on +91 90676 77455 (call or WhatsApp) or email tobrand.biz@pikk.co.in with your invoice number. We reply within one working day.

Questions

Email tobrand.biz@pikk.co.in or message us on WhatsApp. See also our privacy policy, terms of service and refund policy.